Are you receiving a page cannot be displayed message? It may be that you need to clear your cache/temporary internet files. Cache/temp files clearing instruction at Wikihow (external website)

Are you being presented with odd web page views? Your temporary internet files may need to be deleted. This is an easy process and is a good practice to complete on a regular basis.

The Personal Property Securities Register conserves bandwidth by directing your web browser to store many areas of this site in its local cache (usually on your hard drive); this means these areas are only downloaded once. The result is that pages you have previously viewed, images previously displayed, style sheets, etc can be presented in a quicker timeframe.

Sometimes this can present an undesired or confusing result, or show older versions of a page you are trying to view. It may also affect your ability to print the web page you are on.

When you encounter odd behaviour, please try instructing your browser to bypass the cache by placing a "?" at the end of the website address (for example: www.ppsr.gov.au?) and re-selecting "Go".

If you continue to experience problems we recommend you clear the entire cache so the browser can check if a newer version of a previously downloaded page is available. See below for instructions on how to clear the most popular browsers.

After you have cleared the cache if you continue to use an old bookmark (favourite) the problems you have experienced may persist. We recommend that you delete and reset your bookmarks (favourites) to our site.

Internet Explorer

To reload a page and bypass the cache:

• Either: Hold the Control key, and press F5.
• Or: Hold the Control key, and select the Refresh button on the toolbar.

To completely clear the cache:

• Click on 'Tools' and then 'Internet Options' and choose the 'General' tab (the grey tabs at the top of your screen). In the 'Temporary Internet files' section, click 'Delete Files...'. You will then get a dialogue box asking if you want to delete just the temporary files, or all offline content. Choose the latter and click 'OK'.

To change cache settings:

• Selecting 'Tools' → 'Internet Options' → 'Temporary Internet files' → 'Settings...' allows you to make advanced configuration changes to the cache (only do this if you are reasonably confident of what you are doing).
• There is an option labelled "Check for a new version of stored pages:"
  Select "Every Visit to the page:" This does not bypass the cache, it merely determines how often the browser asks if there is a newer version available.

Mozilla and most subclasses

This includes Firefox, Netscape Navigator (versions 6.x and 7.x) and SeaMonkey.

To reload a page and bypass the cache:

• Either: Hold down the Control and Shift keys, and press R. On an Apple Mac, use the Command key instead of Control.
• Or: Hold down the Shift key, and select the Reload button on the navigation toolbar.

To completely clear the cache:

• From the 'Edit' or 'Tools' menu, choose 'Preferences' or 'Options'. Expand the 'Advanced' options and choose 'Cache' or 'Privacy'. Select the button called 'Clear Cache'.
• In new versions of Mozilla Firefox, you can easily clear the cache, history and cookies: Hold down the Control and Shift keys, and press Delete (or Del), then choose what you want to remove. Alternatively, from the 'Tools' menu, select 'Clear Private Data'.
• For Mozilla Firefox, go to 'Tools' → 'Options' and click on 'Privacy' (picture of a key) in the sidebar of the window that pops up. This will give you the option to clear your private data.

Are you having trouble viewing documents on the website? If you have clicked on a document and nothing appears, it may be that you have a pop-up blocker installed on your PC. A list of common pop up blockers and web browser pop up blockers is included with instructions on enabling and disabling them at the Virtual HR Center website: - Pop up blockers (external link)

The PPS Register has been fully tested on Microsoft Internet Explorer versions 6 and 7, and Firefox version 3.5.7.

Please note that efforts to test the PPS Register with all common browsers have been undertaken but it cannot be guaranteed that users will not experience issues.

If you enter the incorrect password five times, your login will be suspended for 12 hours. Please see your Account Administrator to have this suspension lifted. Account Administrators can contact the NSC to have the suspension lifted. If you have a single user account, and do not have an Account Administrator, please contact the NSC.

Please select the “Forgot your password?” link from the Account log in page.

Correctly answer your three secret questions that you created when you set up your account to reset your password.

If you have not set up these questions and require your password to be reset, please contact your Account Administrator. Account Administrators can contact the NSC to have the suspension lifted. If you have a single user account, and do not have an Account Administrator, please contact the NSC.

Please contact the NSC if you require your SPG access code to be reset. This request must come from the party listed under the Address for service.

If you wish to remove your account, you must be the account administrator and apply in writing to the NSC. Once an account has been removed, it is unable to be restored. Users within the account will no longer be able to transact.

To deactivate your account temporarily, you must be the account administrator and apply in writing to the NSC. This also applies for when the account requires reactivation. When an account is deactivated, users within the account cannot transact.

If you are the administrator of a multi-user account, you are able to add and remove users to your account. Please view the fact sheet entitled “Setting up permissions in a multi-user account” for more information on this.

Yes, if you have the relevant roles. Under the account management screen, you can edit the following aspects of your account:

• Account customer name
• Account details
• Contact details
• Financial details
• Preferences

The details you can edit under a SPG are the contact details of the secured parties, the address for service and preferences. You are also able to change the SPG access code. These changes are found under the “manage a secure party group” tab on the registry website.

If you change the address for service, all current registrations for the SPG are updated, and a verification statement is sent to the old and new address for service. You may be required to forward a notice of verification statement under s157 of the PPS Act.

SPGs are unable to be removed from the register.

You can view your account credit information in the account management section of your account.