Contact us

Do you still have questions after reading the website, including the FAQs and Fact Sheets?

Phone

Call the National Service Centre on 1300 007 777 (1300 00PPSR). If you are calling from outside Australia, don’t forget to use the country code +61. 

Please note the NSC does not support processing a Registration, creating User Accounts or creating Secured Party Groups on your behalf over the telephone; but we are able to talk you through the process of undertaking this online.

Email

Send email enquiries to enquiries@ppsr.gov.au.

If your enquiry is a technical one, please include as much detail as possible, including screen shots, to help us assist you with your enquiry.

Post

National Service Centre
PO Box 1944, Adelaide SA 5001

Fax

(08) 7087 4405

Hours of operation

Below is our operating hours based on the state or territory in which you reside.

Use the Translating and Interpreting Service (TIS) National

If you have difficulty speaking or understanding English, call the Translating and Interpreting Service National on 131 450 for the cost of a local call.

They will interpret and translate your query, and then call us for you.

The Translating and Interpreting Service National is available 24 hours a day, seven days a week for over 170 languages.

Technical support for the PPS Register

For information about technical support please visit the Technical Support page.

What to expect from us

Our customer service charter outlines our standards for customer service and what you can expect from us.

Feedback

We welcome any feedback regarding the PPS website and PPS Register. For more information you can visit the PPS Register Feedback page.

Media enquiries

Email: media@itsa.gov.au
Phone: 0432 951 965

Privacy information

Read our privacy notice.