Unexpected errors

‘Error number 50001’, ‘server error’, ‘HTTP error without a valid PPSR message’ are examples of unexpected errors.

Reason for error and response

There are a number of reasons for unexpected errors, including a:

  • code fault on the PPSR (retrying will get the same error)
  • badly formed request message (retrying will get the same error)
  • database load/contention (retrying may get a valid response)
  • network interruption (retrying may get a valid response)
  • time out in the network (retrying may get a valid response).

If you cannot resolve an error, log an incident.