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Contact us

Find our opening hours and phone, email and post contact details to get help using the PPSR. 

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General enquiries

Contact us:

Telephone number: 1300 007 777


Post: AFSA Service Centre
GPO Box 1944, Adelaide, SA 5001

Note: If you are calling from outside Australia, use the country code +61.

Contact hours

The Australian Financial Security Authority (AFSA) will be closed over the Christmas holiday period from 5.30 pm Friday 24 December 2021, and will reopen on Tuesday 4 January 2022.

If you intend to submit an amendment statement form or other Registrar request, it is recommended that you do so as soon as possible. Please note that due to the Christmas closure, these requests will take longer to finalise.

Online PPSR services will be available as usual.

Limited AFSA Service Centre services will be available by calling 1300 007 777.


Opening hours

Friday 24/12/2021

8.30am to 5.30pm (AEDT)

Monday 27/12/2021


Tuesday 28/12/2021


Wednesday 29/12/2021

9.00am to 2.00pm (AEDT)

Thursday 30/12/2021

9.00am to 2.00pm (AEDT)

Friday 31/12/2021

9.00am to 2.00pm (AEDT)

Monday 3/1/2021


Our contact hours are Monday to Friday – 8.30 am to 8 pm (AEST and AEDT).

We are closed on Saturday, Sunday and national public holidays.

See for information about Australia’s time zones.

Hearing or speech impairment

If you are deaf, or have a hearing impairment or speech impairment, contact the National Relay Service and ask for 1300 007 777.

Help in other languages

Visit translation services for translated publications.

Technical support for the PPS Register

Serving legal documents on the Registrar of Personal Property Securities

Visit the serving legal documents page on the AFSA website.

What to expect from us

Our client service charter outlines our standards for customer service and what you can expect from us.


We welcome any feedback regarding this website and the PPSR. For more information, visit our feedback page.

Media enquiries

Privacy information

Read our privacy notice.

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For enquiries please contact us