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Reset password and/or Unlock account

Before you begin

To reset your own password you will need your:

  • PPSR username
  • Answers to your 3 secret questions*see Note 1

To request to unlock your account*see Note 2 you will need your:

  • PPSR username
  • Full name (first name and surname)
  • Email address*see note 3
  • Answers to your secret questions

Note 1. If you have not set up your secret questions and answers, go to Unable to reset your own password?
Note 2. Only Account Administrators and the National Service Centre can unlock an account.
Note 3. If you do not have an email address, the information will still be available online.

Log in to PPSR 

Fees
There are no fees for setting up or maintaining accounts.

Instructions

If you have forgotten your password you can request a password reset yourself; this will send an email, containing a temporary password, to the email address you gave when setting up your account.

If you are an account administrator and have forgotten your password, you can follow the same instructions as an account customer to reset your password.

Go to: Reset your password

If you have locked your account by entering the incorrect password five times, you will need to ask your account administrator to unlock your user login. If your account administrators are not available, please contact the National Service Centre and they will unlock your account. Unlocking the user login will automatically reset the password.

If you are an account administrator, you can ask another account administrator to unlock your account (best practice is to have more than one administrator). If you are the only account administrator you will need to contact the National Service Centre to get your password unlocked.

    Reset your password (all users):

    Requesting reset

    request password reset

    1. From any page on the PPS Register, click on the ‘Log in’ button on the right hand side navigation in the ‘Account log in’ Section.
    2. Click on the 'Forgot your password?' link on the Account log in page.
    3. Click on the Leave Page button.
    4. Enter your PPSR username.
    5. Click on the 'Continue' button.
    6. Answer the three secret questions you set during account set-up.
    7. Click Ok to continue.
    8. Your temporary password will be sent to the email address currently recorded for your username.
    9. You will be required to log into the register with your username and temporary password.

    Logging in and creating new password

    create new password

    1. Log in using the new (temporary) password.
    2. Enter in the temporary password and create and confirm your new password. See Password requirements
    3. You are now logged in to your account. 

    Password requirements:
    Account login passwords are a minimum of 9 characters and a maximum of 15 characters. A PPSR password must include at least one each of the following:

    • Lower case letter (e.g. ‘a’).
    • Upper case letter (e.g. ‘A’).
    • Number (e.g. ‘1’).
    • Special character – any of the following: ~!@#$%^&*() =_+[]{};'\:"|,./<>?.

    Unable to reset your own password?

    If you are unable to reset your password using the instructions above you may have locked your account or you may not have set up the three secret question and answers. Contact your Account Administrator; this is someone in your company, possibly the person who gave you access to the PPSR account.  If the account administrator is not available or you are the only account administrator you will need to contact the National Service Centre.

    You will need the following details:

    • Username
    • Full name (Given name and Family name)
    • Email address
    • Answers to the users secret questions and answers (where available)

    If any of the above cannot be supplied, alternative information may also be required:

    • Account customer name
    • Account customer number
    • Account customer identifier (ABN, ACN, ARBN, ARSN) (if applicable)
    • Mailing address
    • Phone number