If you require assistance or need further information about the PPSR, contact our National Service Centre.
The National Service Centre can answer many common questions about all aspects of the PPSR, and guide you through online operations. We can provide you with general information about rules, procedures and practices, but cannot offer advice, legal interpretations or opinions about what you should do.
We can also conduct a search for you. See fees for the costs of a National Service Centre search.
The National Service Centre cannot register on your behalf
The National Service Centre is not able to perform registration transactions on your behalf. This includes:
- creating a user account
- creating secured party groups
- creating/amending/discharge a registration
NSC staff can talk you through the process of doing this online.
How to contact the National Service Centre
Contact hours
National Service Centre contact hours are Monday to Friday – 8.30 am to 8 pm (AEST).
It is closed on Saturday and Sunday and national public holidays.
See www.australia.gov.au for information about Australia’s time zones.
Telephone number
Call the National Service Centre on 1300 007 777 (1300 00PPSR).
If you are calling from outside Australia, use the country code +61.
Send email enquiries to enquiries@ppsr.gov.au
Post
National Service Centre
GPO Box 1944, Adelaide, SA 5001
Fax
08 7087 4405
Hearing or speech impairment
If you are deaf, or have a hearing impairment or speech impairment, contact the National Relay Service and ask for 1300 007 777.
Help in other languages
Visit translation services for translated publications.
Technical support for the PPS Register
Please visit the support page.
What to expect from us
Our client service charter outlines our standards for customer service and what you can expect from us.
Feedback
We welcome any feedback regarding this website and the PPSR. For more information, visit our feedback page.
Media enquiries
Email: media@afsa.gov.au
Phone: 0408 105 665
Privacy information
Read our privacy notice.