Contact us

If you require assistance or need further information about the PPSR, contact our National Service Centre.

The National Service Centre can answer many common questions about all aspects of the PPSR, and guide you through online operations. We can provide you with general information about rules, procedures and practices, but cannot offer advice, legal interpretations or opinions about what you should do.

We can also conduct a search for you. See fees for the costs of a National Service Centre search.

The National Service Centre cannot register on your behalf

The National Service Centre is not able to perform registration transactions on your behalf.  This includes:

  • creating a user account
  • creating secured party groups
  • creating/amending/discharge a registration

NSC staff can talk you through the process of doing this online.

How to contact the National Service Centre

Contact hours

National Service Centre contact hours are Monday to Friday – 8.30 am to 8 pm (AEST).

It is closed on Saturday and Sunday and national public holidays.

See www.australia.gov.au for information about Australia’s time zones.

Telephone number

Call the National Service Centre on 1300 007 777 (1300 00PPSR).

If you are calling from outside Australia, use the country code +61.

Email

Send email enquiries to enquiries@ppsr.gov.au

Post

National Service Centre
GPO Box 1944, Adelaide, SA 5001

Fax

08 7087 4405

Hearing or speech impairment

If you are deaf, or have a hearing impairment or speech impairment, contact the National Relay Service and ask for 1300 007 777.

Help in other languages

Visit translation services for translated publications.

Technical support for the PPS Register

Please visit the support page.

What to expect from us

Our client service charter outlines our standards for customer service and what you can expect from us.

Feedback

We welcome any feedback regarding this website and the PPSR. For more information, visit our feedback page.

Media enquiries

Email: media@afsa.gov.au
Phone: 0408 105 665

Privacy information

Read our privacy notice.