Payment processing issues

If you receive a payment error message, the first thing you should do is contact your bank/financial institution to check whether you were charged.

If you were charged

You may have received one of the following messages:

  • Error in payment processing, you may have been charged. Please contact your financial institution.
  • Unauthorised to view this page

Please email the National Service Centre (NSC) at enquiries@ppsr.gov.au with the following information.  We will investigate and issue a refund where applicable.

  • Description of issue (error message that was received)
  • Full name as it appears on the credit card
  • First 6 digits and last 3 digits of credit card
  • Expiry date of credit card
  • Transaction type and amount
  • Time and date of transaction
  • PPSR Account Number (if applicable)
  • Contact phone number
  • Confirmation of whether you use Kaspersky Internet Security Safe Money software.

     

If you were not charged

You may have received the following message:

  • Error in payment processing, you have not been charged. Please contact your financial institution

This error message may be caused by a range of issues, such as:

  • insufficient funds,
  • a restriction on using your credit card online
  • using an unsupported payment method such as Diners Club card.

Accepted credit cards

The PPSR uses Commonwealth Bank BPoint to process credit card payments.

Accepted credit cards are MasterCard, VISA and American Express.

Note on antivirus software: Users that have Kaspersky Internet Security Safe Money installed may experience payment issues. If you have been charged for an unsuccessful transaction, please contact us.

To resolve this issue, please add the URL https://transact.ppsr.gov.au to Safe Money and select ‘Do not run Protected Browsers’ to allow the transaction to progress.